Business Case StudiesAt the Glen we believe that complaining doesn't get one anywhere. Rather than complain, a couple of actions can be taken. First and foremost, don't settle, that is, don't walk away only to complain. Maybe you can make something better.
"We are the people that we have been waiting for." One way to take action regarding how you are treated by a commercial establishment, we believe this may be a matter of "Customer Service". And regarding customer service, we believe we have hit on a fun and effective way to take a legitimate stand that will help everyone. The case study we have in mind is one that can be used by an academic organization like a business school or training organization. That group would present the facts as presented in our case study and use it to examine all customer service from business costs to customer relation effectiveness. The best outcome would be that the commercial establishment replies that they are making changes and appreciate hearing a viewpoint they didn't consider. |
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