Comcast says it's a Samsung question...
7/11/13 XFINITY Chat
CHAT ID: F77BD656-911C-42E1-8E4B-916073E1914E
Problem: I cannot connect my new Samsung HT-F4500 DVD Home Entertainment Center to my remote controller (silver with red
OK/Select button). I've tried every code published plus about 40 search cycles. I'm in front of the TV now awaiting your instr
Bernadette > Hello David, Thank you for contacting Comcast Live Chat Support. My name is Bernadette. Please give me one moment to review your information.
David > My Issue: I cannot connect my new Samsung HT-F4500 DVD Home Entertainment Center to my remote controller (silver with red OK/Select button). I've tried every code published plus about 40 search cycles. I'm in front of the TV now awaiting your instr Bernadette > I hope you haven't waited so long to be assisted and hope you are having a great day.
David > I've worked on this for 2 days but you responded in seconds. Thanks
Bernadette > No problem David. I understand how very difficult this might be for you to not able to program the comcast remote for your new Samsung HT-F4500 DVD Home Entertainment Center . I apologize for the inconvenience. Rest assured I will do everything within my means to address your concern today.
Bernadette > We'll check on it and get the best solution possible to get this corrected.
Bernadette > Would you mind waiting for 2 minutes while I research some information in my system in order to better serve you?
David > I just need the right code.
David > I'm prepared to wait.
Bernadette > Sure thank you. I am checking it for you now.
Bernadette > Thanks for waiting,.
Bernadette > Here is the Most likely code : 20199
Bernadette > Here are others to try : 20573, 21075, 21470, 21044, 20820, 20899, 20490
Bernadette > To program your Comcast remote :1.Turn on the TV or other device that you would like to program.
Bernadette > 2.Press the AUX button on your remote control
Bernadette > 3.Press and hold Setup until the red light blinks twice, then release Setup.
David > I'll try them now. (Looks like what the site told me, but I'll do it. Bernadette > Okay thanks.
Bernadette > 4.Enter the first code for your device listed above. If you perform this procedure correctly, the red light will blink twice. NOTE: If you enter an invalid code, the red light will display one long blink and exit the programming mode. Repeat steps 2 to 4 with a valid code.
Bernadette > 5.Aim the remote control at your device and press Power once (press the Play key for devices that don’t have a POWER button). If the DVD turns off, make sure that the VOL+/- and Mute buttons also work. If so, you’re all set!
David > I've done them all without success. They look like the instructions in the manual and online, including this code list. I did them again, and nothing. (one did turn off the tv)
Bernadette > May I ask if you pressed the AUX button on your remote control?
David > AUX
Bernadette > Let me check further my reosurces please.
Bernadette > resources*
David > Thanks
Bernadette > Sure thing.
Bernadette > Thanks for patiently waiting David
Bernadette > I have checked further however we only have those 8 available programming codes for your device.
Bernadette > Let us try to search for your device code:
David > I have an open call with Samsung. It would seem you are not in contact with them. What should I ask them??
Bernadette > You may inquire about their working universal remote control code for your DVD David
David > As a technical person, how exactly should I word my question. Is "Working Universal Remote Control Code" the key phrase? Bernadette > Yes that is right.
David > And is Comcast in contact with Samsung?
Bernadette > We only have those working codes listed on our resources, however we do not have information as to wether we are in contact with them for other working codes for their devices.
David > Do Comcast technicians communicate with Samsung technicians?
David > Is this true: I should send them this transcript and tell them they should be able to solve my problem.
Bernadette > I am sorry David, it seems that we don’t have a working code on the list. You may contact your manufacturer once to inquire about their working universal remote control code for your DVD instead.
David > I will do that. (I'm surprised that Comcast doesn't want to check with Samsung so that Comcast can better respond. I wonder how Comcast finds our codes in the first place if they m
CHAT ID: F77BD656-911C-42E1-8E4B-916073E1914E
Problem: I cannot connect my new Samsung HT-F4500 DVD Home Entertainment Center to my remote controller (silver with red
OK/Select button). I've tried every code published plus about 40 search cycles. I'm in front of the TV now awaiting your instr
Bernadette > Hello David, Thank you for contacting Comcast Live Chat Support. My name is Bernadette. Please give me one moment to review your information.
David > My Issue: I cannot connect my new Samsung HT-F4500 DVD Home Entertainment Center to my remote controller (silver with red OK/Select button). I've tried every code published plus about 40 search cycles. I'm in front of the TV now awaiting your instr Bernadette > I hope you haven't waited so long to be assisted and hope you are having a great day.
David > I've worked on this for 2 days but you responded in seconds. Thanks
Bernadette > No problem David. I understand how very difficult this might be for you to not able to program the comcast remote for your new Samsung HT-F4500 DVD Home Entertainment Center . I apologize for the inconvenience. Rest assured I will do everything within my means to address your concern today.
Bernadette > We'll check on it and get the best solution possible to get this corrected.
Bernadette > Would you mind waiting for 2 minutes while I research some information in my system in order to better serve you?
David > I just need the right code.
David > I'm prepared to wait.
Bernadette > Sure thank you. I am checking it for you now.
Bernadette > Thanks for waiting,.
Bernadette > Here is the Most likely code : 20199
Bernadette > Here are others to try : 20573, 21075, 21470, 21044, 20820, 20899, 20490
Bernadette > To program your Comcast remote :1.Turn on the TV or other device that you would like to program.
Bernadette > 2.Press the AUX button on your remote control
Bernadette > 3.Press and hold Setup until the red light blinks twice, then release Setup.
David > I'll try them now. (Looks like what the site told me, but I'll do it. Bernadette > Okay thanks.
Bernadette > 4.Enter the first code for your device listed above. If you perform this procedure correctly, the red light will blink twice. NOTE: If you enter an invalid code, the red light will display one long blink and exit the programming mode. Repeat steps 2 to 4 with a valid code.
Bernadette > 5.Aim the remote control at your device and press Power once (press the Play key for devices that don’t have a POWER button). If the DVD turns off, make sure that the VOL+/- and Mute buttons also work. If so, you’re all set!
David > I've done them all without success. They look like the instructions in the manual and online, including this code list. I did them again, and nothing. (one did turn off the tv)
Bernadette > May I ask if you pressed the AUX button on your remote control?
David > AUX
Bernadette > Let me check further my reosurces please.
Bernadette > resources*
David > Thanks
Bernadette > Sure thing.
Bernadette > Thanks for patiently waiting David
Bernadette > I have checked further however we only have those 8 available programming codes for your device.
Bernadette > Let us try to search for your device code:
David > I have an open call with Samsung. It would seem you are not in contact with them. What should I ask them??
Bernadette > You may inquire about their working universal remote control code for your DVD David
David > As a technical person, how exactly should I word my question. Is "Working Universal Remote Control Code" the key phrase? Bernadette > Yes that is right.
David > And is Comcast in contact with Samsung?
Bernadette > We only have those working codes listed on our resources, however we do not have information as to wether we are in contact with them for other working codes for their devices.
David > Do Comcast technicians communicate with Samsung technicians?
David > Is this true: I should send them this transcript and tell them they should be able to solve my problem.
Bernadette > I am sorry David, it seems that we don’t have a working code on the list. You may contact your manufacturer once to inquire about their working universal remote control code for your DVD instead.
David > I will do that. (I'm surprised that Comcast doesn't want to check with Samsung so that Comcast can better respond. I wonder how Comcast finds our codes in the first place if they m
