This email from Samsung speaks for itself, but it raises a couple of questions in my mind. First, Samsung provided its own remote with my Home Theater, what code does it use? And second, how would Comcast know what code was built into the Samsung unit?
From Samsung 8:42 AM 7-12-2013
Dear David Murphy,
Thank you for contacting Samsung. I understand you are contacting us regarding the matter of a code to program your cable remote to control your Samsung blu-ray home theater system. I will gladly provide you with some information in response to your inquiry.
In order to program another manufacturer's universal remote (including Cable and Satellite Box remote controls) to control your Samsung television, home theater system, blu-ray player you need to contact that manufacturer or view the documentation that came with the remote control. Every universal remote has different steps and procedures to program for use with each device.
Remote Codes
The codes used to program your remote are determined by the manufacturer of the remote, not Samsung. The codes used for a Samsung product on one universal remote will be different for another universal remote. The codes are specific to the remote, not the Samsung product. Please contact your manufacturer or view the documentation that came with your remote control to determine which codes to use. The HT-F4500 is a new 2013 model, so the manufacturer of your remote may not has developed a code for the remote to control the item.
I apologize for the inconvenience and hope this information was helpful to your inquiry.
If for any reason the information we provided did not resolve your issue, we have various contact channels that are available to assist in resolving your concern.
For Immediate assistance with a live agent,
you can chat with us
here
Samsung’s Social Media Team is available to assist with providing up-to-date information or answering
questions 9AM to 10PM EST (Mon – Fri).
Visit us on Facebook
Visit us on Twitter
For support by phone, you can reach us at 1-800-SAMSUNG
Thank you for being a Samsung Customer!
SamsungOnline Support
Kind regards,
Levar
Email Support Team
SAMSUNG Customer Support Center
Our Customer Support Team loves feedback! Share your thoughts on this response by completing the survey at the bottom of this page.
Dear David Murphy,
Thank you for contacting Samsung. I understand you are contacting us regarding the matter of a code to program your cable remote to control your Samsung blu-ray home theater system. I will gladly provide you with some information in response to your inquiry.
In order to program another manufacturer's universal remote (including Cable and Satellite Box remote controls) to control your Samsung television, home theater system, blu-ray player you need to contact that manufacturer or view the documentation that came with the remote control. Every universal remote has different steps and procedures to program for use with each device.
Remote Codes
The codes used to program your remote are determined by the manufacturer of the remote, not Samsung. The codes used for a Samsung product on one universal remote will be different for another universal remote. The codes are specific to the remote, not the Samsung product. Please contact your manufacturer or view the documentation that came with your remote control to determine which codes to use. The HT-F4500 is a new 2013 model, so the manufacturer of your remote may not has developed a code for the remote to control the item.
I apologize for the inconvenience and hope this information was helpful to your inquiry.
If for any reason the information we provided did not resolve your issue, we have various contact channels that are available to assist in resolving your concern.
For Immediate assistance with a live agent,
you can chat with us
here
Samsung’s Social Media Team is available to assist with providing up-to-date information or answering
questions 9AM to 10PM EST (Mon – Fri).
Visit us on Facebook
Visit us on Twitter
For support by phone, you can reach us at 1-800-SAMSUNG
Thank you for being a Samsung Customer!
SamsungOnline Support
Kind regards,
Levar
Email Support Team
SAMSUNG Customer Support Center
Our Customer Support Team loves feedback! Share your thoughts on this response by completing the survey at the bottom of this page.
