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Samsung confirms my question.

From: [email protected] [mailto:[email protected]] 
Sent: Sunday, July 14, 2013 12:27 AM
To: SM SUPPORT
Cc: Sony Joy
Subject: Question from Samsung USA facebook for product category :

 Below is the Question need to be answered : 

First Name :David 
Last Name :Murphy 
Phone :3039886433 
Email :[email protected] 
Product Category: 
Model # :Model # HT-F4500/ZA Serial # zxe11rbd105736J 
Serial # :zxe11rbd105736J 
Summary :Need universal remote code 
Details : Comcast said I needed to talk with Samsung. Samsung says Comcast sets the code even though it for a Samsung device and Samsung issues a remote of their own with it. That Samsung remote works and must be by knowing the code. Samsung customer service seemed to agree with my point and asked for the model and serial. Seems this is a 2013 product. They said they would get back to me. I''''m told the key phrase is "|working universal remote control code"|. Help. Thanks Dave


Samsung asks for clarification:


SM SUPPORT [email protected] via bware1.sdsamerica.net 
Jul 14 (4 days ago)  [5:44 PM]

to dave

David, 

Thank you for reaching out to us. Just to clarify, are you trying to use a Samsung remote to control the Comcast box?

Thank you,

Andy T.| Samsung Electronics America | Social Media Support Team|

I replied via the Facebook interface, that no, it is the Comcast remote to the Samsung Home Theater.

Samsung replies with determination...
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