Dear Mr. Murphy,
Thank you for contacting the Office of Tom Karinshak. My name is ShaRonda and I will be more than happy to assist you today. I am genuinely sorry for the inconvenience you experienced regarding updated remote control codes. Being a consumer as well, I know how important it is to have your request processed and resolved in a timely manner so you can enjoy your home entertainment. I can truly empathize with you. You have reached the right person, and I will use the resources available to me to provide you with a prompt resolution. I can definitely help you with remote control concerns.
I see that you have been a Comcast customer since 1999 thank you so much for allowing us to be your provider! We take our customers' feedback seriously, and we appreciate that you brought this issue to our attention. You are a valued Comcast customer, and it is important to us that we retain our successful relationship.
After doing some research, Comcast offers several remote controls. The type of remote you get depends on the device you’re using. Some Comcast remote controls are multi-device or universal remotes, while others only control the set-top box and TV. You can check for insert on your billing statement, by flyer, you can check web per for any remote code updates. We wait for the manufactures to provide us with new codes and once we have that information we also updated our customers. Instructions for programming your remote are included with the remote. You can also use our online tool or view and download a remote manual with includes instructions for programming the remote. For more information on this topic, please visit our Help and Support Forums.
For complete programming instructions and remote control codes, please use the link below to access the user manuals of our remote controls.
http://www.comcast.com/remotes
If your home entertainment device does not respond to the remote control after trying all of the codes listed for your brand, or if your brand is not listed at all, please try the searching for your code programming procedure listed on the manual. If you have any other questions or concerns feel free to respond back to this e-mail and I would be happy to assist you.
Our Comcast Customer Guarantee is our promise that we will deliver a superior customer experience every day. It reflects the confidence we have in our products and services, our network, and especially our employees. We are available to you 24 hours a day, 7 days a week, by calling 1-800-XFINITY (1-800-934-6489) or going online to chat with us athttps://www.comcastsupport.com/ChatEntry/ to live chat with an agent. If you click on the link, you will be taken to a form that you can fill out. Once you complete the form, you will be able to start a chat session.
Mr. Murphy, I want to thank you again for contacting us here at Comcast. We are grateful to have you as a Comcast customer, and your satisfaction is our primary goal. We appreciate your business and thank you for choosing Comcast as your provider.
Sincerely,
ShaRonda
Office of Tom Karinshak
Original Message Follows:
------------------------
------xxxxxx
Content-Type:text/plain;charset="iso-8859-1"
Content-Transfer-Encoding:quoted-printable
The following information was submitted from the Comcast Web site
Name: David Murphy
Account Number:
Phone Number on Account: (303) 988-6433
Contact Phone No: (303) 988-6433
Zip Code: 80228
Email Address: [email protected]
Comcast Email Address: [email protected]
Category: Cable TV
Has Previously Contacted: True
Response Expected: True
Inquiry: I'd like to know when you add new reomote codes to your service. This problem is described at
http://www.darbyglen.com/samsung-and-comcast.html
at great length. Could Mr. Karinshak help me with this. I would be happy to help in your improvement of customer service in this area.
Thanks
Dave
Thank you for contacting the Office of Tom Karinshak. My name is ShaRonda and I will be more than happy to assist you today. I am genuinely sorry for the inconvenience you experienced regarding updated remote control codes. Being a consumer as well, I know how important it is to have your request processed and resolved in a timely manner so you can enjoy your home entertainment. I can truly empathize with you. You have reached the right person, and I will use the resources available to me to provide you with a prompt resolution. I can definitely help you with remote control concerns.
I see that you have been a Comcast customer since 1999 thank you so much for allowing us to be your provider! We take our customers' feedback seriously, and we appreciate that you brought this issue to our attention. You are a valued Comcast customer, and it is important to us that we retain our successful relationship.
After doing some research, Comcast offers several remote controls. The type of remote you get depends on the device you’re using. Some Comcast remote controls are multi-device or universal remotes, while others only control the set-top box and TV. You can check for insert on your billing statement, by flyer, you can check web per for any remote code updates. We wait for the manufactures to provide us with new codes and once we have that information we also updated our customers. Instructions for programming your remote are included with the remote. You can also use our online tool or view and download a remote manual with includes instructions for programming the remote. For more information on this topic, please visit our Help and Support Forums.
For complete programming instructions and remote control codes, please use the link below to access the user manuals of our remote controls.
http://www.comcast.com/remotes
If your home entertainment device does not respond to the remote control after trying all of the codes listed for your brand, or if your brand is not listed at all, please try the searching for your code programming procedure listed on the manual. If you have any other questions or concerns feel free to respond back to this e-mail and I would be happy to assist you.
Our Comcast Customer Guarantee is our promise that we will deliver a superior customer experience every day. It reflects the confidence we have in our products and services, our network, and especially our employees. We are available to you 24 hours a day, 7 days a week, by calling 1-800-XFINITY (1-800-934-6489) or going online to chat with us athttps://www.comcastsupport.com/ChatEntry/ to live chat with an agent. If you click on the link, you will be taken to a form that you can fill out. Once you complete the form, you will be able to start a chat session.
Mr. Murphy, I want to thank you again for contacting us here at Comcast. We are grateful to have you as a Comcast customer, and your satisfaction is our primary goal. We appreciate your business and thank you for choosing Comcast as your provider.
Sincerely,
ShaRonda
Office of Tom Karinshak
Original Message Follows:
------------------------
------xxxxxx
Content-Type:text/plain;charset="iso-8859-1"
Content-Transfer-Encoding:quoted-printable
The following information was submitted from the Comcast Web site
Name: David Murphy
Account Number:
Phone Number on Account: (303) 988-6433
Contact Phone No: (303) 988-6433
Zip Code: 80228
Email Address: [email protected]
Comcast Email Address: [email protected]
Category: Cable TV
Has Previously Contacted: True
Response Expected: True
Inquiry: I'd like to know when you add new reomote codes to your service. This problem is described at
http://www.darbyglen.com/samsung-and-comcast.html
at great length. Could Mr. Karinshak help me with this. I would be happy to help in your improvement of customer service in this area.
Thanks
Dave
