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Samsung Home Theater won't respond to my Comcast remote controller.

The short story:  I bought a really cool Samsung Home Theater to join my really cool Samsung TV.  Everything is working great except that the Comcast Cable TV remote controller will not communicate with the Home Theater.  It works great with the Samsung TV.  

Status as of this moment from Samsung

We didn’t guarantee we could communicate with anything.  (reference)

Social Media says it’s a Comcast problem.  (reference)


Status at this moment from Comcast

I won't give up.  

History (if you care)

July 2 - Bought it, had some help connecting it.  Works fine except for the remote code.

July 11, Chat with Comcast on failure to connect.

July 12, Samsung responds to my query

July 14 - Samsung

July 15, Samsung's analysis and recommendation

July 18, Samsung - not our problem 

July 18 - Comcast has a plan

July 19, Samsung's last word - Social Media says it's Comcast's problem
July 23, Comcast Mr. Karinshak responds to my note to him
July 23, me back to Mr. Karinshak 
July 24, Samsung, I quit
September 5, I bought stock
September 6, Corporate Escallation
September 6, My Response
September 6, Am I now getter blown off
September 6, Another thought
September 6, My old system worked

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