I did not believe this...

St John, Mitchell J
3:40 PM (49 minutes ago)

to David

Mr. Murphy,

I am truly sorry for my misunderstanding…the answer is no it will only control the audio for the TV not the surround sound to your home entertainment center. I have the same system and I have to use several different remotes to make mine work properly.

Again I am sorry,
Mitchell St. John
Account Manager
Executive Customer Relations
1-888-966-7794
EXT 3012002
9602 S 300 W
Sandy, UT 84070

Of course I had to reply...

David Murphy <[email protected]>
4:28 PM (0 minutes ago)

to St. John

Mitchell,
Did you look at the sizable history and the number of times I clearly stated what device I was talking about?  And how is it that my older Sony Surround Sound Entertainment Center was supported by Comcast?  This seems to be a specific change in policy.  Is it?  And finally, when you speak of the Device options of TV, AUDIO, what is AUDIO in this context.

I am sorry that I need these answers, but as you can see I have been sent on a fool's mission for a month and a half by people that thought AUDIO would serve the Samsung system.  Who is that I can have a calm chat with on the phone, who can explain this situation.

By the way, if you have this system Mitchell, are you not admitting that you did not read any of the material I prepared for you benefit?

I am astonished at the treatment I, even before I became a shareholder, received from the Comcast team.  Is this the kind of customer service situation that  Mr. Karinshak might want to get involved in personally?  I would be very interested as a shareholder what his evaluation of this case would be.  Certainly I have probably more data than Comcast from a customer's polnt of view.

I look forward to your reply and hopefully that of Mr. Karinshak.

Thanks
Dave

PS:  Apologies for misreading your name.